Warranty & Returns
Warranty (Sale of Goods)
INSONA PTY LTD
INSONA PTY LTD (the Seller) warrants that all products (Product) are free from defects in workmanship and materials for a period of 3 years from the date of purchase.
1. Warranty Coverage
Subject to clause 2, if the Product fails to operate for any reason within the warranty period and is returned to the place of purchase at the Buyer’s expense, the Seller will repair or replace the unit free of charge.
2. Warranty Conditions
The warranty outlined in clause 1 is subject to the following conditions:
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The Product must be returned to the retailer with proof of purchase.
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The Product must not have had its serial number removed, defaced, or altered. The casing must remain intact, the power cord unmodified, and the Product must not have been tampered with in any way.
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Failure of the Product must not be due to misuse, improper installation, connection to the wrong voltage, or any other form of abuse.
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The Seller is not responsible for damage or loss incurred during shipping.
3. Exclusions and Consumer Rights
Apart from any consumer guarantees under Chapter 3, Part 3-2, Division 1 of the Australian Consumer Law, and any other statutory consumer guarantees that cannot be excluded, all other warranties—express or implied—whether arising by statute or otherwise, are expressly excluded.
Any Product found to be faulty due to abuse, misuse, or improper installation will be charged to the Buyer at the Seller’s current hourly rate.