At INSONA PTY LTD, we respect your privacy and are committed to safeguarding the personal information of our customers and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal data.

1. Compliance with Privacy Laws

We adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where applicable, the EU General Data Protection Regulation (GDPR).

"Personal information" refers to any data that can identify you, including your name, email, address, or any other personal identifier.

For any inquiries about this Privacy Policy, please contact us in writing at:
22 Ceylon Street, Nunawading, Victoria, 3131

2. Information We Collect

We collect personal information in various ways, including when you interact with our website, contact us, or engage in business activities with us. The types of personal information we may collect include:

• Name, phone number, email, and address

• Business and personal details provided in feedback, surveys, or promotions

• Payment details when making a purchase

• Any additional information you provide while interacting with us

3. How We Collect Your Information

We may collect your personal information:

• When you communicate with us via email, phone, or in person

• When you visit our website

• From third parties who provide it to us (in which case we will protect it in line with this Privacy Policy)

By providing your personal information, you consent to its collection and use as outlined in this policy.

4. How We Use Your Information

We use personal information to:

• Provide products and services

• Communicate with you via email, phone, SMS, or mail

• Process transactions and fulfill orders

• Improve our products, services, and customer support

• Manage business operations and marketing efforts

• Investigate and respond to complaints

If you choose not to provide certain personal information, we may not be able to provide our products or services to you.

5. Disclosure of Personal Information

We may share your personal information with:

• Employees, officers, agents, and service providers

• Legal authorities if required by law

• Third parties in the event of a business sale, merger, or transfer

Any third-party disclosure will comply with this Privacy Policy and applicable laws.

6. GDPR Compliance (For EU Residents)

If you are in the EU, you have rights under the GDPR, including:

• Accessing, correcting, or deleting your personal information

• Restricting or objecting to processing of your data

• Data portability for your personal use

• Withdrawing consent for data processing

To exercise your rights, please contact us at sales@insona.com.au.

7. International Data Transfers

Your information may be stored or processed outside Australia, including in regions where we or our service providers operate. We take measures to protect your data, including:

• Implementing European Commission-approved data protection clauses

• Adopting binding corporate rules for security and compliance

8. Data Security

We take reasonable steps to ensure your personal information is secure, including:

• Implementing physical, electronic, and managerial safeguards

• Ensuring third-party data processors comply with data protection laws

However, data transmission over the internet is not entirely secure, and we cannot guarantee absolute security.

9. Accessing and Updating Your Information

You have the right to request details of personal information we hold about you. If you believe any information is inaccurate or outdated, please contact us at sales@insona.com.au.

We reserve the right to refuse requests in certain cases as permitted by law.

10. Complaints and Contact Information

If you have any privacy-related concerns or complaints, please email us at sales@insona.com.au. We take privacy matters seriously and will respond promptly.

11. Changes to This Policy

This Privacy Policy may be updated at any time. Changes will take effect immediately upon posting on our website. Please check periodically for updates.

12. Website and Cookies

When you visit our website (insona.com.au), we may collect non-personal information such as browser type and operating system to analyze site usage.

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may impact site functionality.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites and encourage you to read their privacy policies.

Effective Date: 24 March 2025