Shipping Policy

Thank you for visiting and shopping at INSONA PTY LTD. The following information sets out the terms and conditions that constitute our Shipping Policy.

Processing your Order

An email confirmation will be sent to your email address after placing your order. Please keep this email as proof of your purchase.

Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorized and verified, all orders are processed within 2 business days.
We will contact you if, for any reason, there are delays.
However, some orders may ship within as few as 1 day, and some may take up to 2 weeks.

Shipment Locations

Domestic Only
INSONA PTY LTD does not ship internationally at this time. We ship domestically only, anywhere in Australia.

Shipment Rates and Delivery Estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you.
Delivery times are estimates and commence from the date of shipment, rather than the date of order.
Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed.
Weather delays and other unforeseen circumstances may impact delivery time.
Unless there are exceptional circumstances, we make every effort to fulfill your order.

Standard Shipping

• The order will arrive within 3 weeks.

• Standard Shipping costs are calculated based on the number of items and the weight of the total order.

Please note:

• A business day means Monday to Friday, except holidays.

• Orders are not shipped or delivered on weekends or holidays.

• The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

• Products may be delivered in separate shipments.

Incorrect Shipping Address

We will not be responsible for wrong shipping addresses if you provide incorrect information.

In-Store Pickup

In-store pickup dates vary based on product availability.

Tracking Options

INSONA PTY LTD aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

• Domestic Orders: All orders delivered within Australia automatically come with tracking.

• International Orders: International orders are sent with Local Courier services. This service comes with tracking, and your tracking number will be sent to you once it has been posted.
  If we are requested to make alternative shipping arrangements, we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

International Customs, Duties, and Taxes

All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country.
Delays in delivery may occur if your package is randomly selected by your country’s Customs Department.
INSONA PTY LTD is not responsible for any customs and taxes applied to your order.
We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these charges.
All fees imposed during or after shipping are the responsibility of the customer.
You agree that you are responsible for any duty, taxes, and custom requirements, or other like taxes, fees, levies, costs, or expenses associated with importing products you purchase from us and shipping them internationally.

Damages

If there is any damage to the packaging on delivery, contact us immediately at sales@insona.com.au.

Missing or Lost Package

There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbor.
INSONA PTY LTD politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it.
If you haven't located your order, please contact us at sales@insona.com.au to report missing or lost packages.

Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page, or contact us at sales@insona.com.au.