Website Terms and Conditions of Use

1. About the Website

Welcome to INSONA.COM.AU (Website). The Website provides you with an opportunity to browse and purchase various products listed for sale (Products) and offers access to these services by granting you access to content on the Website (Purchase Services).

The Website is operated by inSona PTY LTD (ACN 675 522 880). Access to and use of the Website or any of its associated Products or Services is provided by inSona PTY LTD.

Please read these terms and conditions (Terms) carefully. By using, browsing, and/or reading the Website, you signify that you have read, understood, and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website immediately.

2. Acceptance of the Terms

By remaining on the Website, you accept the Terms. You may also accept the Terms by clicking to accept or agree where this option is provided by inSona PTY LTD.

3. Registration to Use the Purchase Services

To access the Purchase Services, you must first register as a user. During registration, you may need to provide personal information, such as:

• Email address

• Preferred username

• Mailing address

• Telephone number

• Password

You warrant that the information provided is accurate, correct, and up-to-date.

Once registered, you become a Member and agree to be bound by the Terms. As a Member, you will have immediate access to the Purchase Services.

4. Membership Obligations

As a Member, you agree to:

• Use the Purchase Services only for purposes permitted by the Terms, any applicable law, and relevant jurisdictions.

• Keep your password and email address confidential. Unauthorized use of your registration information is strictly prohibited.

• Notify inSona PTY LTD immediately of any unauthorized use of your password or email address.

• Not use the Purchase Services or Website for illegal or unauthorized activities, including unsolicited emails or unauthorized links to the Website.

• Refrain from automated use of the Website or its Purchase Services.

5. Purchase of Products and Returns Policy

When using the Purchase Services to buy a Product, you agree to pay the listed purchase price. Payments can be made via Shopify Payments (Payment Gateway Provider).

Upon payment confirmation, you will receive a receipt. inSona PTY LTD may offer a refund within 60 days if the Product packaging is unopened and in resellable condition. You are responsible for shipping costs for any refunds.

6. Delivery

Delivery services are provided through third-party Delivery Service Providers. You acknowledge that inSona PTY LTD is not the direct provider of these services and only facilitates your interaction with the providers.

If an item is lost or damaged during delivery, you should contact the Delivery Service Provider directly and notify inSona PTY LTD at sales@insona.com.au for further assistance.

7. Warranty

inSona PTY LTD’s Products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, or compensation for any reasonably foreseeable loss or damage.

You may file a Warranty Claim for material defects within 3 years from the purchase date. A Warranty Claim must be submitted to sales@insona.com.au along with proof of purchase.

8. Copyright and Intellectual Property

The Website, Purchase Services, and all related content are subject to copyright under Australian and international law. All rights to the Website's content (including text, graphics, logos, and software) are reserved by inSona PTY LTD.

You are not allowed to modify, transmit, or redistribute any of the content on the Website without the written consent of inSona PTY LTD.

9. Privacy

inSona PTY LTD values your privacy. Any personal information provided is subject to our Privacy Policy, available on the Website.

10. General Disclaimer

inSona PTY LTD does not make any guarantees, warranties, or representations regarding the Products other than what is provided in these Terms. While we make efforts to accurately display Products, sizes, colors, and packaging may differ.

11. Limitation of Liability

inSona PTY LTD’s total liability will not exceed the most recent Purchase Price paid by you. We are not liable for any indirect, incidental, or consequential damages, including lost profits or damage to goodwill, arising out of the use of the Website or the Purchase Services.

12. Termination of Contract

The Terms will remain in effect until terminated by either party. You may terminate the Terms by notifying inSona PTY LTD and closing your accounts for all Purchase Services you use.

inSona PTY LTD may terminate the Terms if:

• You breach any provision of the Terms.

• Required by law.

• The partner providing Purchase Services ends their relationship with inSona PTY LTD.

• inSona PTY LTD no longer offers Purchase Services in your country or region.

• Continuing to provide services is no longer commercially viable.

Upon termination, any rights or obligations that have accrued will remain in effect, and the provisions will continue to apply indefinitely.

13. Indemnity

You agree to indemnify inSona PTY LTD and related parties from any actions, claims, demands, liabilities, costs, and expenses arising from any content you post on the Website or breaches of the Terms.

14. Dispute Resolution

If a dispute arises, neither party may commence legal proceedings unless the following steps are taken:

• Provide written notice of the dispute to the other party.

• Within 28 days, the parties must attempt to resolve the dispute through negotiation or mediation.

• If unresolved after 28 days, a mediator will be selected by mutual agreement or appointed by the Australian Mediation Association.

• The mediation will be held in Melbourne, Australia.

15. Venue and Jurisdiction

The Purchase Services are intended for use by Australian residents. Any disputes will be resolved in the courts of Victoria, Australia, under the laws of Victoria.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be interpreted and enforced under the laws of Victoria, without reference to conflict of law principles.

17. Severance

If any part of these Terms is found to be void or unenforceable, that part will be severed, and the rest of the Terms will remain in force.